jile Casino – Privacy Policy

1 Scope & Data Controller

This Privacy Policy applies to all personal information collected by jile in connection with the jile Casino website at jile.cam, including any subdomains, mobile-optimized versions of the site, and any related jile services or communications (collectively, "the Platform").

jile Casino acts as the data controller in respect of all personal information processed under this Policy. As data controller, jile determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully and in accordance with this Policy.

This Policy does not apply to third-party websites, payment processors, or game providers that may be linked to or integrated within the jile platform. Each third party operates under its own separate privacy policy, and jile encourages you to review those policies before providing personal information to any third-party service.

2 Personal Data We Collect

jile collects different categories of personal data depending on how you interact with the Platform. The following table summarizes the main categories of data jile may collect from registered players:

jile does not collect sensitive personal information (such as biometric data, racial or ethnic origin, political opinions, or health data) unless specifically required for compliance purposes and with your explicit consent.

3 How We Collect Your Data

jile collects personal data through the following means:

3.1 Directly From You

Most of the personal data jile holds is provided directly by you when you register a jile account, complete KYC verification, make a deposit or withdrawal request, contact jile support, respond to a survey or promotion, or otherwise interact with the Platform. This includes the mobile number and email address you supply during registration, and the identity documents you submit for verification.

3.2 Automatically Through Platform Use

When you visit jile.cam or use the jile mobile-optimized platform, jile automatically collects certain technical and usage data through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, browser characteristics, and behavioral data such as which games you viewed or how long you spent on a particular page.

3.3 From Third Parties

jile may receive personal data about you from third parties including payment processors (such as GCash, Maya, BDO, and BPI), identity verification service providers, fraud prevention agencies, and game providers integrated within the jile platform. Data received from these sources is used only for the purposes described in this Policy and is handled with the same standard of care as data collected directly.

4 Legal Basis for Processing

jile processes your personal data on the basis of one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our obligations under the jile Terms & Conditions to which you are a party — for example, operating your account, processing transactions, and delivering the gaming services you have requested.
• Legal Obligation: Processing is necessary for jile to comply with applicable legal obligations, including anti-money laundering (AML) rules, know-your-customer (KYC) requirements, and data retention obligations.
• Legitimate Interests: Processing is necessary for jile's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: Where jile processes data on the basis of your consent — for example, sending you promotional communications — you have the right to withdraw that consent at any time by contacting jile support or adjusting your notification preferences in your account settings.

5 How jile Uses Your Personal Data

jile uses the personal data it collects for the following purposes:

• Account Management: Creating and maintaining your jile account, verifying your identity and age (21+), processing login requests, and managing account settings.
• Transaction Processing: Handling deposits and withdrawal requests through GCash, Maya, BDO, BPI, UnionBank, Metrobank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph; reconciling your account balance; and issuing receipts and transaction confirmations.
• Regulatory Compliance: Fulfilling KYC, AML, and other compliance obligations applicable to online gaming operators. jile is required by law to retain certain records relating to your account activity.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct.
• Responsible Gaming: Monitoring gaming patterns to identify indicators of problem gambling; applying deposit limits, cooling-off periods, or self-exclusion measures at your request or where required by jile's responsible gaming obligations.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and providing live chat assistance through the jile support team.
• Marketing & Promotions: Sending you information about jile promotions, bonuses, and new games where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: Analyzing aggregate usage data to improve the jile user interface, game selection, loading performance, and overall player experience on Philippine mobile networks.

6 Sharing Your Personal Data

jile does not sell, rent, or trade your personal data. We may share your information with the following categories of recipients only where strictly necessary:

6.1 Service Providers

jile engages trusted third-party service providers to perform functions on our behalf, including payment processors, identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process data only on jile's instructions and in accordance with applicable data protection requirements.

6.2 Game Providers

Certain technical data (such as session tokens and anonymized player identifiers) is shared with third-party game providers integrated within the jile lobby in order to deliver game content and maintain accurate game records. Game providers do not receive your full name, contact details, or financial information.

6.3 Regulatory & Law Enforcement Authorities

jile may disclose personal data to relevant authorities in the Philippines — including financial intelligence units and law enforcement agencies — where required to do so by applicable law, court order, or regulatory instruction. jile will not notify you of such disclosures where doing so is prohibited by law or would compromise an investigation.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jile's business, your personal data may be transferred to the acquiring entity as part of that transaction. jile will take reasonable steps to ensure that your data continues to be handled in accordance with this Policy following any such transfer.

7 Cookies & Tracking Technologies

jile uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you visit jile.cam. They allow jile to recognize your browser, remember your preferences, and analyze how players navigate the Platform.

Types of Cookies Used by jile

• Essential Cookies: Required for the jile platform to function correctly. These include session cookies that keep you logged in and security cookies that support fraud detection. These cannot be disabled without disrupting your ability to use jile.
• Analytics Cookies: Help jile understand how players use the Platform — which pages are visited most, where players drop off, and how long sessions last. Data collected is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as preferred language, last-played game category, and display settings to provide a more personalized experience on return visits.
• Marketing Cookies: Used where you have consented to receive personalized promotional content. These cookies track whether you have previously visited jile and help deliver relevant bonus offers.

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the jile platform, including your ability to remain logged in and access your account dashboard.

8 Data Retention

jile retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In practice, this means:

• Active Account Data: Retained for the duration of your jile account relationship plus a minimum retention period following account closure, as required by applicable AML and gaming regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction in accordance with anti-money laundering requirements applicable in the Philippines.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the customer relationship.
• Support Communications: Live chat transcripts and email correspondence are retained for a minimum of two (2) years to support dispute resolution and quality assurance.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.

When your data is no longer required, jile will securely delete or anonymize it in accordance with jile's internal data management procedures.

9 Data Security

jile implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted to and from jile.cam;
• Encrypted storage of sensitive personal and financial data on secured cloud infrastructure with access controls and audit logging;
• Two-factor authentication (2FA) available for all player accounts and mandatory for jile staff with access to player data;
• Regular security assessments, penetration testing, and vulnerability scanning of the jile platform;
• Staff training on data privacy obligations and strict need-to-know access controls governing who within jile can access player data.

10 Your Privacy Rights

As a jile player based in the Philippines, you have the following rights in relation to your personal data, subject to applicable legal limitations:

• Right to Access: You may request a copy of the personal data jile holds about you. jile will respond to verified access requests within a reasonable timeframe.
• Right to Correction: If any personal data jile holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly in your jile account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jile's overriding legal obligations to retain certain records (e.g., AML transaction data).
• Right to Object: You may object to jile processing your personal data for marketing purposes at any time. You can withdraw consent for marketing communications via your account notification settings or by contacting jile support.
• Right to Data Portability: Where processing is based on your consent or a contractual necessity, you may request that jile provide your personal data in a structured, machine-readable format.
• Right to Complain: If you believe jile has not handled your personal data in compliance with applicable data protection law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).

To exercise any of these rights, please contact jile's support team via live chat inside your jile account dashboard, or by email at the address listed in Section 14 of this Policy.

11 Minors and Age Restriction

If jile discovers or has reason to believe that an account has been registered by or on behalf of a person under the age of 21, jile will immediately suspend the account, initiate an investigation, and delete or restrict the processing of any personal data associated with that account in accordance with applicable law.

Parents and guardians who believe that a minor may have registered a jile account are urged to contact jile support immediately via live chat so that the matter can be investigated and resolved promptly.

12 Third-Party Links and Game Providers

The jile platform may contain links to or integrations with third-party services, including game providers, payment processors, and support tools. This Privacy Policy applies solely to data collected by jile through the jile platform. jile is not responsible for the privacy practices of third-party services accessible through or embedded within the jile platform.

Players are encouraged to review the privacy policies of any third-party service they interact with through or separately from jile. jile does not endorse or make any representations about the privacy practices of third parties.

13 Changes to This Privacy Policy

jile reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the updated Policy on jile.cam with a revised effective date and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the jile platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must discontinue use of the jile platform and close your account.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jile handles your personal data, please reach out to the jile Privacy and Data Protection team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week inside your jile account dashboard. This is the fastest way to get a response from the jile team.
• Email: [email protected] — Please include "Privacy Request" in the subject line along with your registered mobile number so the team can locate your account and respond efficiently. Responses within 24 hours on business days.

For complaints relating to the handling of your personal data, you may also contact the National Privacy Commission of the Philippines (NPC) through their official channels. jile will cooperate fully with any NPC investigation relating to the processing of player data.